FAQ

 

What is your shipping policy?

All UK orders are posted Royal Mail, Special Delivery. This ensures that your piece arrives safe and sound. Please note that this also requires a signature on delivery.

There is no additional charge for postage or packaging.

 

How long will it take for my piece to arrive?

Items that are in stock will be posted the next working day. Some of the pieces are made by hand to order and this takes time, I aim to have your order with you in 3 weeks. If you simply can't wait that long, let me know and I'll get it to you as soon as possible.

Have a look in the product description to see if the piece is available now or will be made to order.

 

Can I return an item?

It's important to me that you love your new jewellery; if for any reason you are not completely happy, please get in touch and I will do whatever I can to fix, exchange or refund your purchase.

 

Can I order wholesale?

Of course! Please get in touch to discuss your order.

 

How do I get in touch?

Reach me using the social media buttons at the bottom of the page, or email me at hello@katemclaughlin.co.uk